Order Status

  • Has my order shipped?
    • Click the “My Account” link at the top left hand side of our site to check your orders status.
  • How do I track my order?
    • When your package ships you will receive a shipping confirmation email containing your tracking number.
  • My order never arrived.
    • Please contact customer service for assistance.
  • An item is missing from my order.
    • Please contact customer service for assistance.

My Account

  • How do I create an account?
    • Click the “My Account” link at the top left hand side of our site. One this page there will be a registration box where you can sign up for an account. You also have the option to do this at checkout.
  • How do I edit my account information?
    • Click the “My Account” link at the top left hand side of our site. This will bring you to your account dashboard. From here you can edit your shipping information & payment information.
  • I forgot my password.
    • Click the “My Account” link at the top left hand side of our site. Under the log in password field click the “Lost your password?” link
  • How do I return my product?
    • The item(s) must be in unused condition, and must be returned to us within 60 days of the original purchase date.Just send it back to us! To make things a little easier for everyone, please include your original packing slip, or original order number. Go ahead and keep all the free goodies that came along with it, we won’t tell… Brew Tees 987 Riverside St. Portland, ME 04103 *If the return is due to our error, we will cover the costs of return shipping and send you a poly envelope and return shipping label.
  • I received the wrong product.
    • Please contact customer service for assistance.
  • What is your return policy?
    • Please see our Return Policy for complete details regarding our return policy.
  • When will my order ship?
    • Most orders ship within 1 – 2 business days. If there is a delay you will receive an email from our customer service making you aware of the delay.

Pricing and Billing

  • Do I have to pay sales tax?
    • You only have to pay sales tax if you are located in the same state as our warehouse, Maine.
  • I have a question about my charges.
    • Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
  • When will my credit show on my account?
    • Credits usually take 7-10 business days from the time we receive your item(s).
  • When will my credit card be charged?
    • Your credit card will be charged within 24 hours prior to shipment of your item(s).

International Shipping

  • Do you ship to my country?
    • We ship to all countries that USPS delivers to, you can find the list here. Time and cost does vary by location, if you have specific questions please feel free to contact us or use the LiveChat tool to connect with one of our customer service agents.
  • What is the return policy?
    • Please see our Return Policy for complete details regarding our return policy.
  • Who pays for customs?
    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase.

Guarantees

  • Low price guarantee
    • It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
  • Privacy Policy
    • We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
  • Security
    • This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Buyers Guide

  • How do I use a coupon?
    • There is a coupon code field in your cart below the items list. There is also a spot on the checkout page where you can enter your coupon code. There is a box at the very top of the checkout page “Have a coupon? Click here to enter your code” clicking the link will reveal the field where you can enter your coupon code.
  • How do I buy/redeem a gift card?
    • There is a box at the very top of the checkout page “Have a gift card? Click here to enter your code” clicking the link will reveal the field where you can enter your gift card number.

Additional Support

  • How do I contact you?